Frequently asked questions

Where is my order shipped from?

We currently ship all of our products from our warehouses in US and China. For more information on our shipping policy please click here.
When will you ship my order?

All orders are processed within 1-3 business days (Monday-Friday). Orders are not shipped on weekends. Orders may be delivered on weekends depending on courier services.

Orders are not shipped or delivered on holidays. If we experience a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

please note transit times once shipped are 6-13 business days (Monday-Friday). For more information on our shipping policy, please click here. 
When will my order arrive? 

The delivery time is within 6-13 business days for US orders (after 1-3 Day processing time)
Free shipping is available for orders over $50+. For more information on our shipping policy, please click here. 
Do I get a tracking order with my order? 
  • Yes, your post-purchase email includes your order tracking number and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you hit enter your tracking information will be available to you. For more information on our shipping policy please click here.
My order arrived damaged or its missing. What do I do?

If you receive a broken or damaged, defective, or incorrect item, please let us know within 30 days of delivery with a photo of the item and we will issue you a replacement item or a full refund. If you decide you wish to have a product replacement we will send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you.

IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered.

 
Which Forms of payment can I use?

Currently, we accept electronic payments through Visa, Mastercard, American Express, Discover, Diners Club, JCB, Shop Pay, Apple Pay and Google Pay.